Customer service, personal customers

Please remember to use your Access codes when calling customer service.
in Finnish 0200 3000 Mon-Fri 8 am-8 pm, LNC*
in Swedish 0200 5000 Mon-Fri 8 am-8 pm, LNC*
in English 0200 70 000 Mon-Fri 10 am-16.30 pm, LNC*
calls from abroad +358 200 3000 international call charge
Lost card reporting / 24 hrs
from Finland 020 333 LNC*
from abroad +358 20 333

GSM service by a phone call only from Finland

in Finnish and in Swedish
0200 0210 (Sonera) and 0100 0110 (Elisa) 0,33 EUR/ call+ mobile phone charge

GSM service by a text message

also from abroad
to DNA's, Elisa's, Saunalahti's and Sonera's customers
By sending the message 'SALDO' to number 16378
The message costs 0.30 EUR

Telephone bank

from Finland
in Finnish and Swedish
0200 0200 (Sonera) and 0100 0100 (Elisa) 0,06 EUR/ min+ LNC* or mobile phone charge
in English
0200 0250 (Sonera) and 0100 0150 (Elisa) 0,06 EUR/ min + LNC* or mobile phone charge
From abroad
in Finnish and Swedish
+358 200 0200 international call charge
+358 100 0100 international call charge
in English
+358 200 0250 international call charge
+358 100 0150 international call charge

E-support for corporate customers

in Finnish 0200 67210
0.11 EUR/ min + LNC* 8 am-6 pm on banking days, 8 am-2 pm on short banking days
in Swedish 0200 67220
0.11 EUR/ min + LNC* 9 am-4.30 pm on banking days, 9 am-2 pm on short banking days
in English 0200 67230
0.11 EUR/ min + LNC* 9 am-6 pm on banking days, 9 am-2 pm on short banking days

• Advice on Nordea software installation and usage
• Advice on operating systems and peripheral devices linked to Nordea software
• Browser program support for the use of Netbank
• Checks and status changes related to file transmissions
• General issues concerning electronic payments

Automatic E-support Help Desk 0100 6730
24/7, LNC*, Finnish, Swedish, English

• file queries is available in Solo Internet
• checking the password's consecutive number
• services' production status

Clearing of direct entries
0200 67240 0.11 EUR/min + LNC*
9 am-4.30 pm on banking days, 9 am-1 pm on short banking days
Clearing of electronic payments (under filing code 2588)
Agreement matters handled via branch offices
Corporate service 0200 2121
8 am-6 pm on banking days, LNC
8 am-2 pm on short banking days
Additional information on corporate services
Telephone exchange (09) 1651

* Local Network Charge